Shipping & Returns Policy
Shipping & Dispatch
Returns & Replacement Policy
Defect-Only Returns (Within 48 Hours): Returns or exchanges are accepted strictly within 48 hours of delivery only in the case of a verified manufacturing defect.
MANDATORY OPENING VIDEO REQUIRED
To claim a return or replacement for a manufacturing defect, a continuous unboxing / package opening video (showing the intact shipping label and opening of the sealed package for the first time) is strictly mandatory. Claims without a clear opening video cannot be processed.
How to Submit a Defect Claim: Send your order ID along with the mandatory opening video via WhatsApp (+91 9251115639) or email orders@thekainara.com within 48 hours of receiving your parcel.
Artisan Craft Variations: Natural variations in hand-dyed Leheriya wave patterns, slight screen color shifts, or handloom thread knots are authentic characteristics of traditional Jaipur artisan craft and are not considered manufacturing defects.
Non-Returnable Items: Sarees with custom stitched blouses, altered drapes, or items returned without a valid opening video are strictly non-returnable.
Refund Processing: Approved defect refunds are credited within 5–7 business days to your original payment method upon return inspection.
Order Cancellation Policy
Cancellation Window: Orders can be cancelled within 24 hours of placement or prior to dispatch by contacting WhatsApp support at +91 9251115639 with your order ID. Full 100% refund is processed to your original payment method.
Custom Tailored Orders: Orders with custom blouse stitching cannot be cancelled once fabric cutting has begun (24 hours after order placement).
Need immediate support?
Our artisan concierge team is available on WhatsApp Monday–Saturday, 10am–7pm IST.
WHATSAPP +91 9251115639
